Orders cannot be placed at this time. BUSINESS FOR SALE. Interested parties contact lisa@warmembrace.com

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FAQ’s and Policies


What is Warm Embrace?

Warm Embrace is a family owned business based in Northfield, Minnesota . We sell personalized gift blankets for any occasion that warrants a hug - particularly bereavement and illness.  Warm Embrace was founded on the notion that flowers and gift baskets are overdone and overrated.  Flowers are a fleeting gesture, and the contents of a gift basket are quickly consumed. By contrast, the gift of a Warm Embrace is a beautiful sentiment that not only endures, but is symbolically more appropriate and meaningful.

Who do I contact if I have a question?
If you have any questions, please contact us at customerservice@warmembrace.com.   You can also reach us toll free at 1-866-824-9668 , Monday through Friday from 9:00 a.m. to 3:00 p.m. Central Standard Time.

How long will it take to get my order?
The length of time it will take for your recipient to receive their gift can be calculated by adding processing time to shipping time.  Processing time refers to the length of time it takes our company to get your order ready to ship.  This depends on whether you choose an in-stock blanket or blanket with a custom message.  Here are estimated processing times:

 Blanket Type

 Processing Time

 Pre Embroidered 

 24 Hours

 Non Embroidered

 24 Hours

 Custom Embroidered

 2 - 4 Days

USPS Priority Two-Day Shipping is included in the price of all of our blankets. You may choose next day shipping at an additional charge, but please remember that this will not reduce processing time (refer to chart above).  If you require immediate delivery, please select from our assortment of  pre-embroidered or non-embroidered blankets.

What options do I have for shipping?

USPS Priority Two-Day Shipping is included in the price of all of our blankets.  You may choose next day delivery for an additional charge, but please remember that this will not reduce processing time  (see chart from previous section). 

What shipping company do you use?

We’ve chosen the United States Postal Service, because their rates are more competitive for the weight and volume of our products. When we save money on shipping, we can pass those savings along to you. 

What is your return policy?
Your satisfaction is our top priority. We accept returns on all of our blankets (even custom orders!) within 60 days of purchase. The cost of your blanket will be fully refunded.  We do, however, require you to cover the cost of shipping the returned item back to us.  When returning an item, use the shipper of your choice.  Securely pack your return with a copy of your invoice and a brief description of the reasaon for the return to:
Warm Embrace
1070 Highway 3 South
Northfield, MN 55057

Do you collect sales tax?
We are located in Minnesota. Current law requires us to collect sales tax on orders shipped from Minnesota residents only.   Minnesota sales tax is 6.875%. 

What payment options do you accept?
Our payments are processed through PayPal.  You don’t need a PayPal account to order from us.   You can use your MasterCard, Visa, American Express, or Discover Card.  And if you prefer, you can choose to pay using your PayPal account.  All payments are securely processed through PayPal.

How long can my custom message be?
Your custom message can be up to 40 characters in length.

Is there an extra charge for creating a custom message? 

Pre-embroidered and custom embroidered blankets are both $10 more than their non-embroidered equivilent. 

Where are the messages embroidered on the blankets?

All messages are embroidered at an angle on the lower left or right hand side of the blanket.

Can I have an image or graphic embroidered on my custom blanket?
Only words can be embroidered on a custom blanket.  We cannot accept images or graphics at this time. 

Do you ship outside of the United States? 
Not at this time. We currently ship to all fifty U.S. states, as well as APO/FPO/DPO, Puerto Rico, and Virgin Islands addresses.